Eazy IT Remote Support
When a System User experience the technical issue, they need IT Support engineer onsite but this is not the case now.
Glycozen Infotech professional can make the support process smooth and comfortable via Eazy IT Remote support solution. We deliver technical excellence to support our clients with a robust and efficient technological ecosystem.
In 2020 & 2021, several organizations throughout the world were compelled to convert their staff to a work-from-home position, with many employees having no prior experience with the process and encountering difficulties. When a company ran into a technical issue, they use to call their IT support employee or company on-site but this is not the case now. Glycozen InfoTech professional would be able to address the issues and can make the process smooth and comfortable via remote support by the team of specialists.
How it works:
Using Eazy IT Remote support customer can raise a ticket by phone, email or chat and obtain an answer to their problem. When submitting a support ticket you’ll be ready to see the resource is allocated to your ticket on priority set by you. This is often no matter from where you submit a ticket from, the response and determination process is standardized that doesn’t matter you performing from head office, branch offices, home or the other location all be getting a uniform level of support.
You will be provided an approx. resolution time for your ticket, if that’s crossed you’ve got the privilege to escalate.
Based on the priority and complexity of the matter, it’s going to be escalated to a senior or specialized engineer of the remote support team.