DYNAMICS CRM

DYNAMICS CRM:

In late 2016, Microsoft Dynamics CRM was replaced by Microsoft Dynamics 365. While Dynamics 365 does include all functionality previously covered by Dynamics CRM, it is much more comprehensive. It also represents a completely new approach to business software . Dynamics 365 is a cloud and on-premise product suite with functionality covering CRM (front-office) and ERP (back-office). Microsoft’s leadership in business technology dates back several decades. But, the history of the CRM and ERP systems begins in the 80s.  CRM systems help you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.

Marketing

It unites all aspects of campaign marketing management. Microsoft Dynamics Marketing enables your marketing team a seamless flow, from planning to execution, leveraging the power of Excel and Power BI to measure campaigns across channels from start to finish, bringing your marketing vision to life. You can engage customers one-on-one across channels, build your sales pipeline, and review the impact of your marketing investments in real-time.

What We Provide?

Marketing module enables

Data extraction and cleansing

Analytics and reporting

Customer segmentation

Marketing/sales collaboration tools

Campaign planning and execution

Information sharing portals

Service

The service module allows management and monitoring services that are provided to the businesses clients, giving customer service representatives the tools to maintain a continuous system of support.

  • Account and contact management
  • Case and interaction management
  • Incident routing and queuing
  • Product and contract management
  • Knowledge-based management
  • Service scheduling
  • Workflow across teams and groups
  • Service reporting and analytics

Service

The sales module provides tools to successfully manage the sales process, access potential contacts in real time, and identify potential customers.

  • Lead and opportunity management
  • Account and contact management
  • Territory and sales quota management
  • Forecasting and sales analytics
  • Offline and mobile device access
  • Sales literature management
  • Sales pipeline and competitor analysis
  • Quick access to products, pricing and quotes
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If you would like to know more about the service, then our sales team would be happy to assist you. Please write to sales@glycozen.com