Dynamics 365 For Customer Engagement (CE)

Dynamics 365 For Customer Engagement (CE):


Microsoft Dynamics 365 Customer Engagement (formerly Dynamics CRM) will help you stand out from your competition. With consistent customer experience across Marketing, Sales and Customer Service, you can support your business’ success with consistent data and end-to-end processes.

With the Customer Engagement Plan, you can access all the functions of the Sales, Marketing and Customer Service modules. You can also track social media activities, use intelligent functions for improving your pipeline, and make the most of the Power Platform (PowerApps and Flow) to maximize your CRM. It increases your efficiency and helps you gain new customers and retain their loyalty over the long term.


Overview of functions:

  • Support and control optimal sales
  • Complete marketing and service functions
  • Useful analysis tools
  • Integration with other Microsoft products like Office, Outlook and SharePoint, PowerBI, Social Engagement or Skype for Business
  • Smartphones and mobile use
  • Resco CRM allows for offline scaling
  • Delivery on-premise or in the cloud.

Our CRM specialists have been a Microsoft Partners for many years and can help you find the best solution for your industry needs. We view ourselves as a complete service provider. Our team will assist you from the initial design phase to ongoing support.

The following are the benefits of our comprehensive CRM service:

  • Strong partners:
    We are experts in integrating Microsoft Dynamics 365 customer engagement with other Microsoft technologies, such as Skype for Business or PowerBI.
  • Minimal effort, maximum results: D365 Customer Engagement is implemented in your company following the motto: As standard as possible, with as little adaptation as possible.
  • Project Management from A to Z: We can assist you with all aspects of your CRM project, from the call for proposals to satisfied users.
  • Many years of experience: Our CRM and Industry knowledge is available to you – get the most out of our expertise!
  • Ready to go cloud: Cloud computing is the future of CRM. We’ll take you there safely.

If you would like to know more about the service, then our sales team would be happy to assist you. Please write to [email protected]

Would you like to start a project with us?

GlycoZen Infotech is a global provider of IT services for corporations and startups. Cloud Services, server and storage maintenance, infrastructure security, IT helpdesk assistance, IT consulting, and technology integration solutions are some of the services we offer. Please reach out to us for more information.

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